While this is good in its own way, it runs the risk of not having a system to address incidents of loss or harm when they arise. The above, coupled with its claim of an industry-leading verification system, position Bolt as an organization that believes in prevention, and not necessarily in cure. He, however, indicated that cases of misconduct like the case mentioned previously are handed over to the police for investigation and prosecution. Reacting to claims that it doesn’t penalize drivers, Uche Okafor said the company is prohibited from disclosing such issues due to data privacy laws. eUoco9BO6w- Ibadan Baker (NIKE) November 17, 2020

īolt reported my account to twitter instead. 2 of their staff called me and one told me to take down the tweet which I didn’t. I was harrassed by one of drivers days ago which I publicly reported to on twitter. Even when complaints have been lodged, the company has been accused of being generally aloof and unresponsive.Įven when it responded, it has sometimes been to threaten the complainant. One recurring point of discord is that despite the numerous accusations, Bolt doesn’t seem interested in punishing recalcitrant drivers. While this may be so, one might be tempted to ask what investigations the company carried out before concluding that its drivers do not collude with law enforcement. “Bolt drivers or Bolt do not collude with any law enforcement agencies to harass or harm any member of our community. It remains our view that we should stand together against any form of brutality targeted at any member of society.” Nthabiseng Mokoena, Bolt PR Manager A Bolt driver watches as his passenger is harassed by SARS officers in NigeriaĪn attempt by the company to restore cordiality with the public would end in disaster after its SOROSOKE initiative, aimed at supporting the #EndSARS protest, was attacked by social media users who claim it was used to identify protest supporters for SARS operatives to intimidate.Īddressing these issues, Bolt PR Manager for Africa, Nthabiseng Mokoena stated categorically that neither Bolt nor its drivers collude with any law enforcement agencies to harass or harm any member of the ride-hailing community.

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